I stayed with BT for 10 years paying through the nose for phones and broadband, but I never had a down day and the BT service was consistent, so I kept with it. A few months ago I switched to Next Telecom and I had no downtime during the switchover. The quality of the lines is excellent and everything works brilliantly, but I'm paying 30% of the price I was with BT. I also have an amazing array of functionality with my VOIP phones that I couldn't get with BT. So I would recommend Next Telecom, I like the people, I love the service and I adore the solution.